Income Officer
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The vacancy
Full Time, Permanent - 37 hours per week
Peaks & Plains is an ambitious and dynamic housing provider with a portfolio of approximately 5000 homes in Macclesfield and the surrounding areas. We are committed to transforming the social and physical landscape for the communities and individuals we work with, providing high quality safe homes, and investing in our thriving communities.
Our Income Team is an enthusiastic group with a commitment to making a difference to our customers. Due to an internal move, we now seek an equally dynamic individual to join us.
The role holder will provide a full arrears recovery service and aim to exceed challenging performance targets for the collection of tenancy arrears and recharges. You will prepare all documentation for legal proceedings and provide representation in the County Court for the recovery of arrears and attend evictions as required. You will also liaise with internal teams and external partner agencies, maintain records on the Housing Management system, and assist in the review of policies and procedures relating to rent arrears, recharges and other tenant debts.
In return we can offer you:
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A minimum of 28 days holiday per year (plus birthday leave and bank holidays).
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Agile Working, providing flexibility of working hours. The role is predominantly home-based, with a requirement to attend occasional meetings in our Ropewalks office in Macclesfield.
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Attractive Defined Contribution Pension Scheme with Employer’s contributions up to 12%
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Access to our Health Cash Plan
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Training and development. Let us know where you want to get to and we’ll help you get there.
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A focus on your health and wellbeing including access to our Health Cash Plan offering a variety of benefits and discounts.
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A state of the art modern office with a friendly working environment
You will have previous practical experience of customer services, housing, income collection, or a related discipline, alongside experience of working in a target driven environment. You will have an understanding of issues facing local communities and a good working knowledge of welfare benefits. Experience of working in social housing is desirable though not essential. You should have strong communication skills with the confidence to represent at Court and the ability to develop effective relationships with customers. Excellent planning and organisation skills as well as the ability to work under pressure are essential.
Our Values are at the core of everything we do, so we are looking for someone who’s values agree with ours and will embed these too!
We value our people and care about our customers. It’s an exciting time to join the Trust as we grow from strength to strength. Apply now!
Closing Date: 19th February 2026
About us
We manage over 5000 homes across East Cheshire and the High Peak and we exist to work together to provide safe homes & thriving communities by playing a part in addressing local housing need.
Working together to provide safe homes and thriving communities.
Benefits
If you want to know about more benefits, please click here.
Equality, Diversity and Inclusion
We are committed to equality, diversity and inclusion and we seek to attract and retain talented people from a diverse range of backgrounds and communities, to bring different perspectives and ideas to benefit the organisation and its customers.
We promote an inclusive environment in which our staff can thrive – a place where everyone feels that they belong.
We welcome and encourage applications from people of all backgrounds and will support with any reasonable adjustments needed during the recruitment process.
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